You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Terms of Service
Use of the Website – By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website. You also warrant and represent to Flavor Monster that you are at least 18 years old or older, or 21 years old or older in states where the minimum age for tobacco purchases is 21.
The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of Flavor Monster. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.
External links may be provided for your convenience, but they are beyond the control of Flavor Monster and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.
Flavor Monster makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.
Disclaimer of liability
Flavor Monster shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither Flavor Monster nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
Conflict of terms
If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
Applicable laws Use of this website shall in all respects be governed by the laws of the state of Colorado, U.S., regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the Colorado courts located in Colorado Springs Colorado, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts
What Information Does Flavor Monster Collect?
We only collect information that we need that is related to your order. This includes your:
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to make your liquid and ship it to you. We also use your email address to send you emails related to Flavor Monster news, discounts, and updates. You can opt out of these emails at anytime either by emailing us at info@FlavorMonster.com, or by selecting the “opt out” option at the bottom of our emails.We do not sell or redistribute your information to anyone.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a SSL before it is transmitted over a web server. We do not store your Credit Card data.
Usernames and Passwords
Your username and password for your account is stored on a secure server protected by SSL. We do not have access to, or use any of this information except to track your logins for customer service purposes.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit, or store your shopping cart contents. We use them only to track this information.
The products offered by Flavor Monster inc. are intended for use by responsible adult users over the age of 18 (or the legal smoking age of your state), and are not intended for pregnant or nursing women, children, people with or at risk for heart disease, high blood pressure, diabetes, asthma, or those who are sensitive to nicotine, propylene glycol, or vegetable glycerin. Nicotine is highly addictive and may be dangerous to your health. Nicotine is highly addictive and habit forming. Keep out of reach of children and pets. Some of our products contain nicotine, a chemical known to the state of California to cause birth defects or other reproductive harm. Our products are not intended as a smoking cessation product.
If you experience any side effects, or possible side effects, stop using the product immediately and consult a physician. These products may be poisonous if orally ingested.
Please be responsible with e-liquid and keep it stored out of reach of children and pets!
Disposal of e-liquid bottles: Any bottles that are of no further use should be rinsed out thoroughly with water, re-capped, and disposed of as normal. Please use safe disposal of any products containing nicotine!
Although rare it is important to note any nicotine overdose symptoms.
SYMPTOMS MAY INCLUDE:
Vomiting, nausea, and/or diarrhea
Paleness ( of skin )
Poison Control Hotline – 1-800-222-1222